Remote support is more efficient if the user and techie can work together, and another advantage of using MRC is that the two parties can exchange chat messages.ĭameWare version 8 Features of DameWare MRC Version 8 The difficulty with that solution is that the distant troubleshooter would lock-out the local user because Remote Desktop licensing allows only one user at a time to see the screen. It may occur to you that you could use the built-in Windows Remote Desktop instead of DameWare.
As a bonus, the same MRC interface means that you can remotely control your Windows servers, thus saving you that long walk to that noisy server room. From the SolarWinds Family – DameWare Mini Remote Control (MRC) Version 8:ĭameWare solves the problem of how to troubleshoot user problems without leaving your desk.
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